General

• What are the steps to login?
  To log into your account, click the Login button and enter the username and password, which you should have received in your inbox after registration.
• How do Live Accounts and Demo Accounts differ?
  A Demo account lets you practice your strategies using virtual currency, allowing you to gain experience before you start trading with real money in your Live account.
• What is the balance in my Demo Account?
  After completing registration, your Demo account will be credited with 100,000 in virtual currency, based on the currency you selected during the sign-up process.
• How do I receive my login details?
  Your username and password will be sent to the email address you provided during registration. Should you need help with logging in, you can always contact our customer support for assistance.
• How do I recover my password?
  To recover your password, click on the Log In button, followed by "Forgot password." After entering your email, you will receive an email with the reset instructions.
• How can I disable notifications and alerts?
  You can disable notifications by heading to "My Profile" and clicking on "Change Account Details" to adjust your preferences.
• How can I add funds to my account?
  To add funds, log in to your account and select the Deposit button. Multiple deposit methods are available for you to choose from.
• How do I request a withdrawal?
  After logging into your account, go to the Banking tab, choose Withdrawal, and input the amount you want to withdraw. Click Next, fill out the required fields, and press Submit to complete the request.
• How do I track the status of my deposit or withdrawal?
  All information related to your deposits, withdrawals, and transfers is available under the Banking section tab.
• Can I use VestoFX services in my country?
  VestoFX accounts can be used globally, but the availability of services depends on your country of residence. Please check the registration page to confirm which jurisdictions are available to you.
• How do I monitor my banking activity?
  All your completed banking transactions can be accessed by clicking on Banking and then selecting History.
• Are my details and funds protected?
  Yes, your funds and private information are secured with state-of-the-art security techniques. VestoFX uses a 128-bit SSL encryption certificate from Thawte to ensure all data transmissions are secure.
• How do I deactivate my account?
  To deactivate your account, ensure that you first submit a full withdrawal and that no trades are active. Once your withdrawal is complete, you can contact us through Live Chat or email [email protected] to close your account.
• What’s the quickest way to contact someone?
  For immediate help, visit our website's Live Chat and request a call back from Customer Support. Our team will assist you as quickly as possible.
• How can I start trading if I’m a beginner?
  We recommend checking out our Education section for useful guides on Technical and Fundamental analysis, which will help you grasp the basics of trading. Additionally, you can practice with a demo account using virtual funds to gain some experience. For more guidance, contact us via Live Chat or email us at [email protected].