Account Verification

• What do I need to do to become a verified client?
  To verify your account, you must submit:
  
  -A valid passport, national ID, or driver’s license (both sides).
  -A recent utility bill or bank statement (within 6 months) showing your name and full address.
  -If you’ve deposited using a credit card, include a photo of the front and back of the card, covering the first 12 digits and the CVV code.
  -If you’ve deposited via e-Wallet or bank transfer, submit a screenshot of your e-Wallet profile page or proof of the bank transfer.
  Send digital copies to [email protected], and expect a notification once processed (usually within 3 business days).
• How do I submit my documents?
  Once you log in, go to "My Profile" and click on the "Upload Documents" tab. Select the type of document and click "Browse" to upload your file.
• What documents are accepted as proof of identity?
  A proof of identity (POI) is necessary for account verification. We accept a passport, national ID, or driver’s license as acceptable forms of proof of identity, as per regulatory standards.
• What qualifies as proof of residence?
  Proof of residence (POR) is required for account verification. We accept either a utility bill or bank statement as proof of residence according to regulation rules.
• What is the purpose of the Assessment of Appropriateness?
  The Assessment of Appropriateness involves a questionnaire that clients complete upon registration, covering their trading experience and knowledge of CFDs. If we find that our services don't align with the client’s experience or knowledge, we will inform them.
• Why do I have to provide these documents?
  As outlined in our terms and conditions, the document submission is a necessary step to meet regulatory requirements. It helps us prevent fraudulent activities and ensure a safe trading environment.
• Do I need to resubmit proof of identity for every transaction?
  No, once your identity is verified, you won’t need to provide the same documents for every transaction. Required documents include a valid photo ID, proof of address (e.g., bank statement or utility bill), and if using a credit card, the front and back images showing only the last 4 digits. If multiple credit cards are used, documents will be needed for each one. You’ll be notified by email if additional documentation is required.
• How can I start trading after my account verification?
  After verification, you can explore the platform's trading features at your own pace or ask your Account Manager for help. The Education section also provides valuable information to help you get started.